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Structure

Structure

The Vector Contact Center, BPO and IT Solutions is located in Fortaleza – Ceará and has an office in São Paulo, performing service nationwide.

Today the company has 2,500 workstations, focusing on humanization to ensure service excellence. The Vector conducts technical training, bet on behavioral training aimed mainly develop skills to deal with the client, to work in teams and manage the daily pressures

Infrastructure

• ACD – Automatic Call Distributor;
• Automatic dialers;
• Recorder – Voice and screen;
• TI – Computer and Telephony Integration;
• IVR – Interactive Voice Response Unit;
• Reverse IVR;
• CRM – Customer Relationship Management;
• Redundant servers;
• Automatic backups;

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