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THE ART OF ATTRACTING THE CONSUMER FOR YOUR BUSINESS

THE ART OF ATTRACTING THE CONSUMER FOR YOUR BUSINESS

Many aspects must be taken into account when it comes to enchanting the customer. A good service, a good look, quality and commitment to the consumer are just some of the most important and crucial points to achieve sales. Let’s take a Contact Center example. Everything begins with the initial protocol of care. A “good...

POST-SALE: THE CAKE OF CAKE

POST-SALE: THE CAKE OF CAKE

A quality and effective service is something that consumers value on a daily basis. But have you ever thought that after-sales and customer follow-up, as well as satisfaction research, are the icing on the cake? In today’s post we will give tips on how to win and especially keep the charm of the client for...

IN SEARCH OF THE IDEAL URA

IN SEARCH OF THE IDEAL URA

Customer service companies: attention! A tailored URA makes all the difference. Knowing the customer’s product is a good first step. After all, on top of that the service script will be mounted. The URA serves to facilitate service and streamline some processes of the same, if there are questions of doubts and easy resolution, often...

THE POWERFUL GUN CALL: SOCIAL NETWORKS

THE POWERFUL GUN CALL: SOCIAL NETWORKS

Companies are increasingly evaluating and seeking resumes through social networks. The ease of finding ideal profiles for open positions has made web migration more effective and accurate. Linkedin is one of the most sought-after means of today, there you can create an updated resume and make it available to contracting companies. Facebook groups also meet...

HOW TO IMPROVE CUSTOMER RELATIONSHIP

HOW TO IMPROVE CUSTOMER RELATIONSHIP

Many confuse the terms “good care” with “relationship.” One complements the other, in fact. The existence of service standards are the basis for any contact with clients, be it telephone or in person. What differentiates one company from another is the way it directs its energies to generate a good end result. Having a CRM...

MULTICHANNEL SERVICE

MULTICHANNEL SERVICE

The way of communicating with clients has changed and modernized for a long time. We no longer see a service just by phone or face to face. Customers have numerous tools at their fingertips and which they certainly hope to use effectively. Companies must be able to meet the demands of customers wherever they are...

CUSTOMER EXPERIENCE MANAGEMENT

CUSTOMER EXPERIENCE MANAGEMENT

Today’s customer is accustomed to a clichéd customer service standard, where it’s done just the same and often does not get the desired results. It is more than common for the consumer to go to a store or make some contact with companies over the phone and wait for a service that is not special...

BACKOFFICE

BACKOFFICE

In this post we will bring some of our services so that you can know and understand better about the category and add more value to the service of your company. Vector Contact Center has full support for Operations. We offer Backoffice services to support administrative services regarding operational demands. In addition to a Planning...

MARKET RESEARCH

MARKET RESEARCH

In this post we will bring some of our services so that you can know and understand better about the category and add more value to the service of your company. One of the biggest desires of companies is to reach their target at the right time. Our team specializes in customer service, research and...

SAC

SAC

In this post we will bring some of our services so that you can know and understand better about the category and add more value to the service of your company. The Customer Service Department (SAC) provides the company to listen to the demands, needs and suggestions of its customers regarding the products and services...

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