Enter your keyword

Blog

Check out our news

PREPARATION BEFORE CALL IS EVERYTHING!

PREPARATION BEFORE CALL IS EVERYTHING!

A collaborator prepared and equipped with knowledge about the product or service offered by your company is a decisive factor when it comes to starting the business. Train your employee in the care he will provide. Make him feel the message and values ​​that that service or product has and what it adds in the...

ONLINE CONTENT CONVERTED IN SALES

ONLINE CONTENT CONVERTED IN SALES

The time has gone when the stores existed only physically. Nowadays it is more than usual to have existing stores just over the internet and to be a success. Not just stores are successful cases on the web, well made websites, relevant publications on social networks as well. Good text, good image, organization and periodicity...

HOW TO INCREASE THE ATTRACTIVENESS OF YOUR BUSINESS THROUGH YOUR WEBSITE

HOW TO INCREASE THE ATTRACTIVENESS OF YOUR BUSINESS THROUGH YOUR WEBSITE

The union between a good design and a web site is everything! It’s no good if your site is full of information but confusing and disorganized. It is of utmost importance to think of a site that is easy for users to see and understand. Some tips! Keep key information in easy-to-view locations. There is...

THE ART OF ATTRACTING THE CONSUMER FOR YOUR BUSINESS

THE ART OF ATTRACTING THE CONSUMER FOR YOUR BUSINESS

Many aspects must be taken into account when it comes to enchanting the customer. A good service, a good look, quality and commitment to the consumer are just some of the most important and crucial points to achieve sales. Let’s take a Contact Center example. Everything begins with the initial protocol of care. A “good...

POST-SALE: THE CAKE OF CAKE

POST-SALE: THE CAKE OF CAKE

A quality and effective service is something that consumers value on a daily basis. But have you ever thought that after-sales and customer follow-up, as well as satisfaction research, are the icing on the cake? In today’s post we will give tips on how to win and especially keep the charm of the client for...

IN SEARCH OF THE IDEAL URA

IN SEARCH OF THE IDEAL URA

Customer service companies: attention! A tailored URA makes all the difference. Knowing the customer’s product is a good first step. After all, on top of that the service script will be mounted. The URA serves to facilitate service and streamline some processes of the same, if there are questions of doubts and easy resolution, often...

THE POWERFUL GUN CALL: SOCIAL NETWORKS

THE POWERFUL GUN CALL: SOCIAL NETWORKS

Companies are increasingly evaluating and seeking resumes through social networks. The ease of finding ideal profiles for open positions has made web migration more effective and accurate. Linkedin is one of the most sought-after means of today, there you can create an updated resume and make it available to contracting companies. Facebook groups also meet...

HOW TO IMPROVE CUSTOMER RELATIONSHIP

HOW TO IMPROVE CUSTOMER RELATIONSHIP

Many confuse the terms “good care” with “relationship.” One complements the other, in fact. The existence of service standards are the basis for any contact with clients, be it telephone or in person. What differentiates one company from another is the way it directs its energies to generate a good end result. Having a CRM...

MULTICHANNEL SERVICE

MULTICHANNEL SERVICE

The way of communicating with clients has changed and modernized for a long time. We no longer see a service just by phone or face to face. Customers have numerous tools at their fingertips and which they certainly hope to use effectively. Companies must be able to meet the demands of customers wherever they are...

CUSTOMER EXPERIENCE MANAGEMENT

CUSTOMER EXPERIENCE MANAGEMENT

Today’s customer is accustomed to a clichéd customer service standard, where it’s done just the same and often does not get the desired results. It is more than common for the consumer to go to a store or make some contact with companies over the phone and wait for a service that is not special...

Pin It on Pinterest