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DESPREPARED TEAM: NEGATIVE RESULT

DESPREPARED TEAM: NEGATIVE RESULT

Keeping in mind the size of the customer’s importance to your business is crucial. Neglecting, for example, during customer service and dealing with it harshly can have drastic consequences for your business. Not just the loss of one potential consumer, but perhaps several. It is much easier and more common to see bad news spread...

PREPARATION BEFORE CALL IS EVERYTHING!

PREPARATION BEFORE CALL IS EVERYTHING!

A collaborator prepared and equipped with knowledge about the product or service offered by his company is a decisive factor when it comes to the execution of the business. Train your employee in the care he will provide. Make him feel the message and values ​​that that service or product has and what it adds...

ONLINE CONTENT CONVERTED IN SALES

ONLINE CONTENT CONVERTED IN SALES

The time has gone when the stores existed only physically. Nowadays it is more than usual to have existing stores just over the internet and be a success. Not just stores are cases of success on the web, well made websites, relevant publications on social networks as well. Good text, good image, organization and periodicity...

HOW TO INCREASE THE ATTRACTIVENESS OF YOUR BUSINESS THROUGH YOUR WEBSITE

HOW TO INCREASE THE ATTRACTIVENESS OF YOUR BUSINESS THROUGH YOUR WEBSITE

The union between a good design and a web site is everything! It does not matter if your site is full of information, but confusing and disorganized. It is of utmost importance to think of a site that is easy for users to see and understand. Some tips! Keep key information in easy-to-view locations. There...

THE ART OF ATTRACTING THE CONSUMER FOR YOUR BUSINESS

THE ART OF ATTRACTING THE CONSUMER FOR YOUR BUSINESS

Many aspects must be taken into account when it comes to enchanting the customer. Good service, a good look, quality and commitment to the consumer, are just some of the most relevant and crucial points to achieve sales. Let’s take a Contact Center example. Everything begins with the initial protocol of care. A “good day”...

ONLINE SERVICE

ONLINE SERVICE

The virtual world is seen in two ways by people who want some kind of service or product. One side loves the ease and convenience of solving almost everything through the web with online attendance. The other party fears the leakage of your personal information. In this post we will talk about this virtual world...

NEW TRENDS FOR EFFECTIVE SALES

NEW TRENDS FOR EFFECTIVE SALES

Understanding that the world goes through constant changes and that along with this people change and their consumption habits too, companies need to keep up with trends and increasingly improve their body and sales strategies. The more novelties and unique services tailored to each consumer profile, the better. More and more people are looking to...

THE DIFFERENTIAL OF A MOTIVATED TEAM

THE DIFFERENTIAL OF A MOTIVATED TEAM

Motivation is the key word for an excellent work environment. The companies that take care of their employees and give them the necessary support only have several gains. Is that you? How’s your team? Trainings Training and preparing your team is the beginning of everything. Employees who are capable and prepared to handle customers and...

POST-SALE: THE CHERRY OF CAKE

POST-SALE: THE CHERRY OF CAKE

Quality and effective service is something that consumers value on a daily basis. But have you ever thought that after-sales and customer follow-up, as well as satisfaction research, are the cherry on the cake? In today’s post we will give tips on how to win and especially keep the charm of the client for your...

KNOW OUR SERVICES – BACKOFFICE

KNOW OUR SERVICES – BACKOFFICE

In this post we will bring some of our services so that you can know and understand better about the category and add more value to the service of your company. Vector Contact Center has full support for Operations. We offer Backoffice services to support administrative services regarding operational demands. In addition to a Planning...

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