DO YOU KNOW IF YOU COMMUNICATE WITH THE CUSTOMER?
What distinguishes the customer during a call is the quality of service. Even when the problem to be solved is stressful and very serious, a clerk who knows how to use words well and who can efficiently solve what the client is looking for can reverse the situation in his favor.
Never during the service make the mistake of going “next to the tide”, that is, of answering the customer with the same tone of dissatisfaction in which he is. Be considerate, try to understand what he really needs at that moment. Know how to clearly pass on the information needed to perform the service. Be cordial ALWAYS.
And as unsatisfied as he is, it is up to the attendant to show that there is a solution at the end of the tunnel.