PREPARATION BEFORE CALL IS EVERYTHING!
A collaborator prepared and equipped with knowledge about the product or service offered by your company is a decisive factor when it comes to starting the business.
Train your employee in the care he will provide. Make him feel the message and values that that service or product has and what it adds in the day to day of the consumer. Teach the art of interest to your internal customer (employee), make him experience what you want to sell to your customers, make him a fan of your business.
Everything becomes natural and easier during the service, now that you have a well-trained and well-trained employee to perform his function and especially passionate about what he “sells”.