POST-SALE: THE CAKE OF CAKE
A quality and effective service is something that consumers value on a daily basis. But have you ever thought that after-sales and customer follow-up, as well as satisfaction research, are the icing on the cake?
In today’s post we will give tips on how to win and especially keep the charm of the client for your company.
Monitoring and Quality
It is extremely important to have an industry with professionals specialized in monitoring and evaluating the connections that are being made to customers, so that it is guaranteed that the first contact generates satisfaction, and then the relationship maintenance work with the client in question will be done .
A quality CRM that contains all the up-to-date information of the customers is an effective support tool so that the operators can be provided with all the possible information and thus perform an effective service.
Cordiality and Quality in Customer Service
Just as in the first contact, during the post-sale it is of great value that the attendants make all the contact with the client always staying at disposal, with cordiality and mastery of the situation. Always trying to meet customer expectations and think ahead. After all, a first contact can be a gateway to new opportunities.
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